In light of the unprecedented, global response to COVID-19, we want to provide you an update on how this situation may impact thecheckshoes transactions.
To help, we have put together new FAQs specific to COVID-19 below. If you still need to contact thecheckshoes Support, please know that our customer service teams are working tirelessly to answer you as quickly as possible. However, we would like to ask for your patience and understanding as this is an ever-changing situation. Please refrain from contacting us multiple times about the same issue as this can cause further delays.
We thank you again for your patience and understanding during these challenging times and for being a loyal thecheckshoes customer.
Is my delivery going to be delayed?
Our goal is to fulfill orders within our usual timeframes. However, delivery times are dependent on the capabilities of our delivery partners as well as any government’s recommendations or regulations towards self-isolation. We are a global marketplace, and it is possible that delays in Europe could impact delivery times to the United States, for example.
Is my payout going to be delayed?
Due to the unforeseen impact from COVID-19, order processing at our authentication centers may be subject to slight delays. If you see a change in your shipping information, know we are proactively rerouting orders to the facilities best equipped to support them in real-time. As soon as your item is processed and is verified authentic, you will be paid out as usual.
I’m not able to ship at this moment. Do I need to remove my listings?
Please contact us if you are having difficulty shipping your order.
Can I change my delivery address on an existing order?
This may be possible in some but not all cases. Please contact us as soon as possible if you need to update your delivery address. Please refrain from submitting multiple cases as this can cause further delays.
Due to the COVID-19 virus, the delivery speed may be delayed, but the goods will be delivered to our customers. If you have any questions, please contact our email: email@example.com